Covid-19- Compilation of Information as at 27 March 2020

The Covid-19 related information has been gathered by me from various public information sources and my own knowledge. Please let me know of any inaccuracies, updates or other information you would like to see – or 

I have grouped the information into the following categories. You can scroll down the page for more info or click on the relevant heading that follows.

Covid-19 Key Reference sitesWCC Community Welfare |

Things to Do (from your couch)Council ServicesPublic Transport

Symptoms of Covid-19

Covid-19 Key Reference sites


Wellington City Council Pandemic Emergency Operations

  • Wellington city
  • Wellington Emergency Operations Wellington’s Emergency Coordination Centre (ECC) in Thorndon is now up and running and is plugged-in to what’s happening regionally

Business Information links

Local Community Support Information links

NB the Minister of Finance has confirmed that the Wage Subsidy Scheme DOES cover registered charities, non-governmental organisations and incorporated societies employing staff.

Volunteering NZ– Resources for current pandemic situation

  • Community Networks Wellington
  • Citizens Advice Bureau– you can still contact CAB by Freephone 0800 367 222, email and live chat
  • Local community groups, resident groups – many are available to help provide direct support in their local neighbourhoods.
  • Wellington Student Volunteer Army. Requests for assistance can be left at this page:
  • Age concern: Older people in New Zealand – We are here for you: please get in touch: 04 499 6648 or
  • Psychosocial Support: If you need to talk to someone you can free-call New Zealand’s new national mental health & addictions helpline number text 1737

WCC Community Welfare

The City Council’s Emergency Welfare Team has activated and is working with the regional Emergency Coordination Centre (ECC), District Health Boards and community organisations.

They are also putting in place arrangements to accommodate individuals and families who do not have their own accommodation for self-isolation as well as developing response plans for other priority population groups such aged/elderly and disability

Coordinated support for vulnerable and isolated in the capital

Wellington City Council’s Community Services is working alongside outreach teams and other core support groups in a coordinated approach to look after the more vulnerable members of the city.

We are also working with other agencies to ensure that those who don’t have a home, have shelter, those who don’t have food, have access to it, and those who need a helping hand, can find someone to reach out to.

We need to ensure people living on their own aren’t forgotten. Wherever possible and safe, a note could be left in neighbours’ letterboxes offering assistance. They need to know there are people close by who will assist in whatever way they may be able, while observing the strict guidelines of alert level 4.”

Meanwhile, Wellington City has taken a sector led approach to ensuring the needs of the street community are being met during the COVID-19 response. The agencies included in this are DCM, Ngati Kahungunu, The Wellington Night Shelter, The Soup Kitchen, Wellington City Mission, Wellington Women’s House and the Women’s Homeless Trust.  

All these agencies have been proactive in planning and implementing what they need to do to support their clients; this has included:

  • DCM is moving street homelessness into accommodation and making sure outreach and support services are still available to their clients.
  • The Soup Kitchen will continue to provide meals for those in need and have moved to a “takeaway” service. This means they can assure the safety of their staff while continuing to support the community. The Soup Kitchen will also provide prepared meals for the Wellington Nightshelter. They are reporting higher than normal volume of people accessing their meals.

Emergency food services

The delivery of emergency food services (food banks, food rescue, food bag deliveries, soup kitchens, etc.) isan essential service.

This means that emergency food services can continue to provide support to some of Wellington’s most vulnerable residents while New Zealand is at COVID-19 alert levels 3 and 4.

MSD are also working with local catering organisations to help prepare cooked meals for distribution.

How to access emergency food services

  • Wellington City Mission is coordinating emergency food supply across the city
  • Call them on 0800 245 0900 to be connected to your local food bank, or to arrange for food to be sent

How you can help

  • Supermarkets and other essential services will remain open so there’s absolutely no need to panic-buy.
  • Financial donations are the best way to help others in need. You can donate online via bank transfer at:

Wellington City Mission:

Kaibosh same as City Mission:

Kiwi Community Assistance:

Things to Do (from your couch)

Accessing the Arts from your couch

Council Services

Governing body

Where possible any public council meetings will be held on line. Councillors will meet (virtually) during the emergency.

Next meeting scheduled- TBA

Council Public Engagements/Consultations

Public engagements and consultations (e.g. parking Review, social housing rental increases, planning for growth) have been put on hold.

Council Services

During Covid-19 Alert Level 3 and 4 – Council’s focus is on supporting Wellingtonians’ long-term welfare and maintaining our city’s vital infrastructure- water, sewerage, electricity and transport. Other services may be restricted in some way as detailed below.

Waste collection

  • The weekly rubbish collection service (rubbish collected in official yellow Wellington City Council bags) is continuing as normal.
  • The Southern Landfill is closed to the general public.
  • Private-sector wheelie-bin rubbish collections will continue as normal.
  • Wellington City Council yellow rubbish bags are available at supermarkets –
  • Purchasing, orders and deliveries of recycling bags, wheelie bins and wheelie bin clips, and green crates have ceased for the time-being.

Community Centres

All closed

Council Owned Facilities

  • City Gallery, Capital E, Space Place (Carter Observatory) Nairn St Cottage and Wellington Museum are all closed
  • Basin Reserve: closed while the lockdown continues – this is mainly for security reasons.
  • The Cable Car has ceased operating until further notice


Anyone currently in Wellington can join Wellington City Libraries (WCL) online. Complete the WCL online form at

You can access thousands of online resources, books, newspapers, magazines, movie and music streaming services; or online learning and language courses during the COVID-19 closedown


The City Council has turned off its metered parking system in the central city. This means motorists do not have to pay for on-street parking in the immediate future.

There will still be parking enforcement in the city and suburbs. Our focus will be on safe and considerate parking.

Playgrounds & Recreation areas

  • Dog Parks remain open
  • The city’s 115 playgrounds are now closed – please don’t let your children use them – the equipment poses a risk of Covid-19 spread and of course people shouldn’t be congregating in close proximity anywhere.
  • The Makara Peak Mountain Bike Park, Berhampore Golf Course, the Zoo and Zealandia are also closed for the same reason.

Rental e-scooters/Onzo bikes have been removed from the streets as they are seen as a high risk in terms of possible Covid-19 spread.

Critical Water Infrastructure

 ** Please don’t flush wet wipes down the toilet- it blocks the system!**

The installation of the replacement sewage pipeline under Willis Street pipeline is now complete. The new underground pipe is in place and working, and the overground pipe can now be removed.

A huge amount of effort went into this project over the last few months, with the result we’ve managed to complete the work to target.

Subject to staff availability- minor opex  type repairs – leaks etc – will continue to be fixed.

We’re looking forward to opening Willis Street to through traffic, after the street is resealed, by mid-next week (week beginning 30 Mar).

Public Transport

Updated timetables are on the Metlink app and website


Ferry services will not operate for the duration of the COVID-19 alert level 4 period.


From Tuesday 24 March rail services will move to a special weekend timetable.

Passengers will need to board the rear two carriages while the front carriages are for train crew.


From Wednesday 25 March bus services will move to Sunday timetables.

Buses will no longer board from the front door. Metlink apologises to customers who rely on the accessibility options provided at the front door and encourages customers to find out more about Total Mobility services during this time by calling 0800 801 700.

“By working collaboratively together we will bring more progress for our city”